Our work is mainly crafted with rough material with very different resistance, or vintage accessories gleaned on flea markets that can show marks of use and time modifications. Our products are designed and handcrafted in our Parisian workshop. Most of the metal elements we used are gold-plated brass metal. This metal allows for a natural tarnish to develop when exposed to air, oil and dirt. With common wear, plating usually wears off.
To take care of your jewellery, you should:
. Avoid exposure to cosmetics, perfumes, lotions, and hairspray. These products can damage your jewellery.
. Remove your jewellery before exercising, bathing, or sleeping.
. Store in a dry place. Also, it is best to store your items separately from other jewellery.
. Gently clean your jewellery with a clean and soft cloth.
. Refrain from exposing your items to abrasives, solvents, or cleaning compounds.
The materials can naturally tarnish over time.
Please note that we are not responsible for problems that occurred after wearing the items without taking care of them.
Goods are dispatched from Monday to Friday. You will receive a tracking number via email when your order leaves our warehouse.
European Union: 20€
Rest of the World: 35€
Free delivery worldwide for orders over 250€
Please note that our shipping costs do not include import duties. We will not be responsible for delays caused by the shipping company.
You have 14 days upon receipt of your order to return your item(s) and get a full refund. If you want to return an item, please email us at e-shop@séval.com.
The returned items must be unused, in perfect condition, and in their original packaging in order to get a full refund. The shipping costs are not refundable.
Unless the product you ordered is defective, we won’t cover the return costs.
You should use a trackable shipping service and purchase shipping insurance, as we cannot guarantee we will receive the returned item(s) otherwise.
Once we receive your returned item(s), we’ll notify you of the approval or rejection of your refund. If your return is approved, you will automatically receive your refund receipt via email and the refund will be applied to your credit card within 5 business days.
We accept payments through PayPal, Visa and MasterCard, direct bank transfers. All information is encrypted using SSL encryption, which prevents unauthorized access to card details.